Zoom's AI Feature Usage Jumps 125% as Enterprise Revenue Hits a 3-Year Growth High

Zoom reported fiscal second-quarter 2027 revenue of $1.28 billion on September 1, beating the $1.27 billion consensus, with adjusted EPS of $1.55 against a $1.48 forecast. Enterprise revenue reached $787.5 million, up 7.8% year-over-year and now 62% of total revenue — the company's highest enterprise growth rate in three years. The company raised full-year guidance to $6.08-6.12 adjusted EPS on $5.085-5.095 billion revenue, up from a prior $5.96-6.00 EPS outlook.

The Adoption Number That Matters More Than Revenue

Licensed monthly active users of AI features within Zoom Workplace jumped 125% year-over-year — a genuinely large adoption acceleration, distinct from and more informative than the company's overall single-digit revenue growth. Remaining Performance Obligations reached $4.5 billion, up 14% year-over-year, driven by a 25% increase in non-current RPO — a forward-looking backlog metric suggesting sustained multi-year commitment growth, not just current-period bookings.

The Repositioning Behind the Numbers

• Zoom is explicitly positioning itself as an AI-native "system of action" integrating agentic workflows across its Workplace and Customer Experience platforms — a deliberate move beyond its original video-conferencing identity
• Enterprise customers contributing more than $100,000 in trailing 12-month revenue grew to 4,625, up 8.2% year-over-year — real evidence of larger accounts deepening their commitment, not just adding new small accounts
• Growth in Zoom Phone and Contact Center adoption contributed directly to the enterprise revenue acceleration, indicating the AI-and-platform expansion story is backed by adjacent product adoption, not just the core meeting product

What This Means If You're Evaluating Zoom Beyond Video Conferencing

A company best known for one specific product category reporting its highest enterprise growth rate in three years, alongside 125% AI feature adoption growth, is a concrete signal worth factoring into any evaluation of Zoom's broader platform (Phone, Contact Center, Workplace AI) rather than treating the company purely through the lens of its original video product. As with any vendor repositioning claim, the useful due-diligence question is whether the adjacent products have genuine reference customers and production usage at scale — the 4,625 large enterprise customers and 62%-of-revenue enterprise mix are a reasonable starting data point for that evaluation.