What the EU AI Act's Enforcement Powers Mean for High-Risk ERP AI Features

The EU AI Act's enforcement powers — model inspection authority, market restriction, and fines up to €15 million or 3% of global turnover — are now active. For ERP and CRM systems specifically, several common AI features fall squarely into categories the Act treats seriously.

Which ERP/CRM AI Features Actually Carry High-Risk Exposure

• AI used in employment decisions — resume screening, candidate ranking, or performance-review AI embedded in HR modules falls under the Act's explicitly named "employment" high-risk category
• AI used in essential services access decisions — credit scoring, insurance underwriting, or benefits eligibility features in financial/CRM modules can fall under "essential services"
• General productivity and workflow AI (draft-generation, summarization, basic automation) generally falls outside high-risk categories, but the specific implementation details matter — the same underlying feature can cross into high-risk territory depending on exactly what decision it's making and how much human oversight remains in the loop

A Practical Compliance Audit Starting Point

Inventory every AI feature in your ERP/CRM stack currently used by EU-based operations, and classify each against the Act's specific high-risk categories — not a general "is this AI risky" judgment call, but a direct mapping to the Act's named categories (employment, essential services, critical infrastructure, education, law enforcement, immigration). For any feature that lands in a high-risk category, confirm with your vendor directly what compliance documentation and human-oversight mechanisms they provide — this is now a real, enforceable requirement, not a future planning item.